FAQs

No. shu uemura does not use animals to test its products, and does not have animal testing conducted by anyone else to support our product safety review. Instead, shu uemura ensures product safety through L'Oréal’s research and development of state-of-the-art alternative methods to animal testing, including the use of reconstructed skin models. Others, completely independent of L'Oréal and outside the direction or control of L'Oréal, might do animal testing pursuant to their local requirements.

We apologize for discontinuing your favorite shu uemura product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please e-mail us with the name/shade of your favorite product that has been discontinued and we will forward the information to all appropriate executives.

To purchase any shu uemura product, you can shop right here at shuuemura.ca. If you prefer to visit a shu uemura Counter, Click Here for our Store Locator. shu uemura products are also available at select Hudson's Bay, Sephora and Nordstrom locations.

At shuuemura.ca, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software.

We are not held responsible for packages delivered to a wrong address which was provided by a customer during the checkout process. It is the customer's responsibility to provide the correct shipping details. Once an order is processed, we are unable to modify any details such as shipping information. Assuming that the item(s) returns to us, a refund will be processed.

Samples and bonus items are considered exclusive items and are limited in quantity. If the advertised items are not available by the time you place your order, we will try to substitute it with another exclusive item or a product of similar value.

Our offers cannot be combined unless stated otherwise on our special offers page.

Most of our special offers are not applicable to novelty products or special edition items at checkout. Product exclusions will be indicated on our special offers page.

Most of our discount coupon codes won't apply on products that are already discounted or on novelty items such as the newest product launches. Please check the disclaimer of every promotion or email if you have an issue with a coupon code.